Talks & Events

What are the omnichannel challenges for telcos? How can they transform successfully? Last week in London BIO hosted high-level industry experts from telco businesses including BT, Vodafone and Telefonica to discuss the problems and opportunities that lie ahead.

BIO’s recent survey shows almost 60% of people believe pharma manufacturers care more about their profits than their patients. So we invited a number of high-profile pharma experts over for breakfast to discuss the challenges of digital transformation and how we can use service design to regain patients’ and HCPs’ trust.

Traveller expectations have changed massively in the last decade, with tech giants like Google and travel trailblazers like Airbnb redefining what customers demand from the big travel incumbents. Our recent travel breakfast event played host to some of the biggest global travel brands to explore how businesses can deliver services that meet modern travellers’ needs.

Endings. Hard to think about, hard to design for, but an important part of customer relationships. Our recent BIO bold event tackled this topic and more – check out what we learnt from our panel of closure and digital legacy experts.

Designing for space is designing for humans. The first event from BIO Bold series has brought some truly space-faring learnings. Here is what our speakers thought about human-centred design and the future of space travel.

Key learnings from our Future London Academy workshop to help you battle common digital transformation blockers.

The Financial Services Forum met at BIO recently to talk about customer retention and loyalty in the insurance sector in the light of recent rule changes by the FCA.

There’s a service revolution going on. Brands must up their game and fight back, using service design to transform their customer experience. This was the subject of our exciting event in June.